Refund policy

1) Returns are accepted within 14 days from delivery on NEW UNOPENED goods only due to hygienic reasons. Once a mattress or bed has been opened it can not be returned and as such is not covered by the distant selling regulations. This does not effect your statutory rights. A handling charge of 25% or up to £200 (whichever is greater) will be deductible on accepted returns.

2) On accepted returns it is at buyers cost and responsibility to arrange return of goods to us. On high value item a recorded service is recommended. Once the item is received by us it will be assessed to ensure still new, unopened and undamaged then if accepted a refund will be processed within 7 to 10 working days less the handling charge.

3) If after ordering you cancel before receiving the goods the couriers charges will be deducted from your refund.